Major Impact: Products are inoperable or the performance of the Products are so severely reduced that Customer cannot reasonably continue to use the Products because of the Error, the Error cannot be circumvented with a workaround, and it affects Customer’s ability to perform its business.
Moderate Impact: Performance is significantly degraded such that Customer’s use of the Products are materially impaired, but the Error can be circumvented with a workaround.
Minor Impact: Customer is experiencing a performance, operational, or functional issue in its use of the Products that can be circumvented with a workaround, and the Error causes only minimal impact to the Customer’s ability to use the Products.
General Questions: No issue with performance or operation of the Products. These include standard questions on the API configuration, dashboard functionality, enhancement requests, or documentation clarification.
Last updated: 15-October-2018
Dedrone Holdings, Inc. and Dedrone GmbH (together, “Dedrone,” “we,” or “us”) are committed to protecting your online privacy. We have designed our website (www.dedrone.com, the “Website”), as well as our on-premise and cloud-based applications (collectively, the “Service”) to minimize the amount of personal data that you, the individual user of the Website or Service (“You” or “User”) must submit in order to use the Website and/or Service.
For purposes of Article 37 of the General Data Protection Regulation ((EU) 2016/679) (the “GDPR”) our data protection officer is Ron Wieland, deDATA GmbH & Co. KG, Habichtswaldtr. 18, 34119 Kassel. H can be reached at or at tpostal address
For purposes of this Policy, “Personal Data” means any information relating to an identified or identifiable natural person, as more fully defined in Article 4(1) of the GDPR.
If we rely on commissioned service providers for individual functions of our offer or would like to use your data for advertising purposes, we will inform you in detail below about the respective transactions. In doing so, we also name the specified criteria for the storage duration.
You have the following rights with respect to the personal data concerning you:
- right to information,
- right to rectification or erasure,
- right to restriction of processing,
- right to object to the processing,
- right to data portability.
You also have the right to file a complaint with a data protection supervisory authority about our processing of your personal data.
Information We Collect
Information you provide to us. When you contact us by e-mail or through a contact form, the information you provide (e-mail address, name, and telephone number, if applicable) will be stored by us to answer your questions. We delete the data that arises in this context after the storage is no longer required, or limit the processing if there are statutory retention requirements.
Information collected when you use the Service. In order to use the Service, you must create an account with us and provide us with your name, email address, a password, and in some cases a mobile phone number. We use such information exclusively for the purpose of providing the Service to you, including for user authentication purposes.
Information collected via cookies and other technology. In the case of merely informative use of the Website, for instance if you do not register or otherwise submit information information to us, we will only collect the personal data that your browser transmits to our server. We collect the following data, which is technically necessary for us to display our website and to ensure the stability and security (the legal basis for which, under GDPR, is Art. 6(1) sentence 1 of the GDPR):
- Date and time of the request
- Time zone difference to Greenwich Mean Time (GMT)
- Content of the requirement (concrete page)
- Access status / HTTP status code
- each transmitted amount of data
- Website from which the request comes
- Operating system and its interface
- Language and version of the browser software; and
- city-level location information (in anonymous form).
We may also use clear gifs in HTML-based emails sent to our Users or other contacts in order to track which emails are opened and which links are clicked by recipients. This information allows for more accurate reporting and improvement of the Website, the Service and our marketing efforts. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends of the Website and Service. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the Website and Service. Although we do our best to honor the privacy preferences of our Users, we are not able to respond to Do Not Track signals from your browser at this time, as we believe that there is no consistent industry standard for how to respond to Do Not Track browser settings.
The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. (To learn more about cookies, clear gifs/web beacons and related technologies and how you may opt-out of some of this tracking, you may wish to visit one or more of the following sites:
http://www.allaboutcookies.org http://www.networkadvertising.orghttp://www.aboutads.info/choices/ http://www.youronlinechoices.com/uk/your-ad-choices /manage.)
Information collected by third-party advertising networks. We may permit third party ad networks, social media companies, and other third party services to collect information about browsing behavior from visitors to our Website through cookies, social plug-ins, or other tracking technology. We may permit third party online advertising networks to collect information about your use of our Website over time so that they may display ads that may be relevant to your interest in our Service on other websites or services. Typically, the information is collected through cookies or similar tracking technologies.
Sharing of Your Information
We may share information about you in the instances described below. For further information on your choices regarding your information, see the “Choices About Your Information” section below.
We may share your personal information with:
Third-party vendors and other service providers that perform services on our behalf, as needed to carry out their work for us, which may include identifying and serving targeted advertisements, billing, payments, payment processing, order fulfillment, or providing analytic services;
Our business partners who offer a service to you jointly with us, or who partner with us to provide the Service to you;
Other affiliates for purposes consistent with this policy;
Other parties in connection with a company transaction, such as a merger, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party or in the event of a bankruptcy or related or similar proceedings;
Choices About Your Information
You can stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of Service-related communications (e.g., account verification, information about your orders, changes/updates to our products or features of the Service, technical and security notices), however we encourage Users to limit the use of personally-identifiable information when creating authentication credentials for the Service.
If you are a User, you may modify or delete your information by logging into your account. If you have any questions about reviewing, modifying or deleting your information, you can contact us directly at firstname.lastname@example.org.
How We Store and Protect Your Information
Security of Your Information. Dedrone cares about the security of your information, and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through the Website and Service. However, no security system is impenetrable and we cannot guarantee the security of our systems. In the event that any information under our control is compromised as a result of a breach of security, Dedrone will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
EU-US and Swiss-US Privacy Shield Frameworks
As described in our Privacy Shield certification (available at https://www.privacyshield.gov/list, search for “Dedrone”), Dedrone complies with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from EEU member countries and Switzerland, respectively. Dedrone remains responsible for any of your personal information that it shares under the Onward Transfer Principle with third parties for external processing on our behalf, as described in the “Sharing of Your Information” section of this Policy. In certain situations, Dedrone may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Dedrone is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. Please contact us with any questions or concerns regarding our privacy practices in relation to our Privacy Shield certification. If we are unable to resolve your concerns you may contact (free of charge) our U.S.-based third party dispute resolution provider (Judicial Arbitration and Mediation Services (JAMS)) by clicking here. Under certain conditions more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
Dedrone does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register as Users. If we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 18, please contact us at email@example.com.
Links to Third-Party Sites and Service
The Website and Service may integrate with or contain links to other third party sites and services. We are not responsible for the practices employed by third party websites or services embedded in, linked to, or linked from the Website or Service, and your interactions with any third-party website or service are subject to that third party’s own rules and policies.
Changes to this Policy
We may modify or update this Policy from time to time to reflect the changes in our business and practices, so you should review this page periodically. When we change the policy in a material manner we will update the ‘last updated’ date at the top of this page.
How to Contact Us
Dedrone Holdings, Inc. (“Dedrone”) is committed to protecting your online privacy. We have designed our websites, pc desktop and embedded applications in a way that will enable you to visit and access most of the available information and material without having to submit any personal data unless you choose to. However, to take part in some of the functions and activities and to get access to some Dedrone services and website (“Website”), it will be necessary for you to provide personal data on certain areas of the Website.
If you wish to remove your data from our system, please submit this form
Last Updated: June 1, 2018
License to Use the Website
Access to the Website; Modifications to the Website
We make various content and services available on the Website, including information related to the Service, the Dedrone’s industry, and other similar information. You are responsible for providing, at your own expense, all equipment necessary to the Website.
We also reserve the right, in our sole discretion, to reject, refuse to post, or remove any posting (including private messages) by you, or to restrict, suspend, or terminate your access to the Website at any time, for any or no reason, with or without prior notice, and without liability.
Registration Date and Privacy
You must comply with all applicable laws, including U.S. export control laws, when using the Website. Except as may be expressly permitted by applicable law or authorized by us in writing, you will not, and will not permit anyone else to: (a) store, copy, modify, distribute, or resell any of the information; audio, visual, and audiovisual works; or other content made available on the Website (“Website Content”) or compile or collect any Website Content as part of a database or other work; (b) use any automated tool (e.g., robots, spiders) to use the Website or store, copy, modify, distribute, or resell any Website Content; (c) rent, lease, or sublicense your access to the Website to another person; (d) use the Website or Website Content for any purpose except for your own personal use; (e) circumvent or disable any digital rights management, usage rules, or other security features of the Website; (f) use the Website in a manner that threatens the integrity, performance, or availability of the Website; or (g) remove, alter, or obscure any proprietary notices (including copyright notices) on any portion of the Website or Website Content.
Linking to This Website
If you link to this Website, you are permitted to link only to the home page: http://www.dedrone.com. Deep linking to internal parts of this Website, framing of this Website as part of other websites, and in-line linking or any other manner of incorporating parts of this website as part of another website is not permitted without the prior written consent of Dedrone.
Links and Third Party Content
The Website may contain links to third party products, services, and websites. We exercise no control over the third party products, services, and websites and we are not responsible for their performance, do not endorse them, and are not responsible or liable for any content, advertising, or other materials available through the third party products, services, and websites. We are not be responsible or liable, directly or indirectly, for any damage or loss caused to you by your use of or reliance on any goods or services available through the third party products, services, and websites.
Password Restricted Areas of the Website
Certain areas of the Website may be password restricted to registered users (“Password-Protected Areas”). If you have registered as an authorized user to gain access to these Password-Protected Areas, you agree that you are entirely responsible for maintaining the confidentiality of your password, and agree to immediately notify Dedrone if the password is lost, stolen, disclosed to an unauthorized third party, or otherwise may have been compromised. You agree that you are entirely responsible for any and all activities that occur under your account, whether or not you are the individual who undertakes such activities.
You agree that Dedrone is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to us (each, a "Submission"), including, without limitation, responses to questionnaires or through postings to the Website without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Website and our products and services. Furthermore, by posting any Submission on the Website, submitting information to us, or in responding to questionnaires, you grant us a perpetual, non-exclusive, fully paid, royalty-free, irrevocable, sublicenseable, worldwide license and right to display, use, perform, reproduce, modify, distribute and create derivative works of the Submission or information submitted in any media, software, or technology of any kind now existing or developed in the future. By posting or providing a Submission or information, you represent and warrant that: (i) you own all right title and interest in your Submissions or otherwise have the right to grant the license set forth herein, and (ii) the posting of your Submissions on or through the Service does not (and will not) violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person. You agree to pay all royalties, license fees and any other monies owing any person by reason of any Submission posted by you on or through the Service.
Disclaimer of Warranties
YOUR USE OF THE WEBSITE AND WEBSITE CONTENT IS AT YOUR SOLE RISK. THE WEBSITE AND WEBSITE CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF THE WEBSITE AND WEBSITE CONTENT, AND YOU RELY ON THE WEBSITE AND WEBSITE CONTENT AT YOUR OWN RISK. ANY MATERIAL OBTAINED THROUGH THE WEBSITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY MATERIAL THROUGH THE WEBSITE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM COMPANY OR THROUGH OR FROM THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. SOME STATES MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
Limitation of Liability
COMPANY WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES), RESULTING FROM YOUR USE OF THE WEBSITE AND WEBSITE CONTENT. UNDER NO CIRCUMSTANCES WILL COMPANY'S TOTAL LIABILITY OF ALL KINDS ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR WEBSITE CONTENT (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT, OR OTHERWISE, EXCEED ONE HUNDRED DOLLARS ($100). BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at firstname.lastname@example.org and provide the following information required by the Digital Millennium Copyright Act, 17 U.S.C. § 512: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work; (iii) identification of the URL or other specific location on the Website where the material that you claim is infringing is located; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.