Customer Support Engineer (m/f/x)

Kassel, Germany


As a Customer Support Engineer (m/f/x), you will be responsible for providing a high level of technical support to our customers and partners. You will continually innovate in order to ensure the company is offering the best level of service in terms of services and equipment.



  • 1st, 2nd and 3rd level support for all our products (hard- and software) mostly via remote maintenance (worldwide)
  • Installations on site (worldwide)
  • Design and conduction of trainings for partners and customers
  • Independent completion of smaller customer projects
  • Contact person for customers and responsible for support and advice for technical solutions
  • Cooperation with regional technical departments and central R&D



  • Education in the fields of IT or comparable work experience in the fields of IT/ Electronics, BA
  • Previous practical work experience in the field of customer support
  • Very good knowledge in networks and Linux
  • Independent, motivated and team oriented personality who is willing to learn
  • Willing and able to travel
  • Independent, diligent, and structured way of working
  • Approachable and communicative
  • Enjoy knowledge sharing and networking.
  • Enthusiastic, analytical, creative, innovative and confident.
  • Reliable, flexible and cooperative
  • Excellent communication skills with the ability to provide advice to non-technically aware customers
  • Excellent telephone manner
  • Business and customer focused

we offer

Was wir bieten

At Dedrone, you work in an exciting fast-paced startup-atmosphere. We’re a highly-qualified, international team that’s passionate about what it does and where it wants to go. Our hierarchies are flat and we offer plenty of room for individual ideas to develop. We are quick in our decision-making and like to keep our processes lean. We offer permanent positions from day one, flexible working hours, the possibility to work from home, joint events, Thai Friday, fresh fruit, refreshments and much more.



Kassel, Germany

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